Edify Workflows

Extensive communications capabilities without the coding

Get extensive communications capabilities without the coding. Our drag-and-drop tool powers interactions from start to finish via a simple interface that practically anyone can use. As “the brain” inside Edify CX, Edify Workflows℠ can also be implemented on its own to functionally replace traditional IVR, IVA, and RPA solutions. Users can design customer experiences without the need for extensive IT knowledge or resources. Unlock the power to dictate how to run your business and manage your communications with customers and teams.

When used as a standalone product, Edify Workflows can fully automate digital customer service operations without the need for live agents, or a dedicated software license. Tailor customer journeys to your business needs, and leverage multiple data sources with no coding required. All in a matter of minutes.

There are many ways to leverage and use Edify Workflows:

  • automatically sending out SMS messages
  • offering promotions and upgrades
  • sending post-sale customer surveys
  • keeping systems updated with current data from your CRM
  • capture consent for PCI compliance
  • ...and more

Edify Workflows lets you deliver an entire customer experience without an agent.

Explore the Features

The design, management, and execution of powerful interaction flows has never been easier or more accessible. Want to take advantage of Edify Workflows? Simply pay for usage. See pricing.