FEATURED PRODUCTS
CONTACT CENTER WITH BUILT-IN AI
EDIFY CX
$7 per user/day + usage
UNIFIED COMMUNICATIONS WITH VIDEO COLLABORATION
EDIFY EX
$300 per user/year + usage
NO-CODE DESIGNER FOR AI-POWERED SELF-SERVICE
WORKFLOWS
Usage-based per session
CONFERENCE ROOM VIDEO COLLABORATION
SYNC℠ for Rooms
$480 per room/year
USAGE PRICING
Voice
Make and receive local and/or toll-free calls at anytime from anywhere on our numbers or yours.
Voice usage is priced per minute.
| BYOC Trunking In/Out | $0.005/minute |
| Inbound Voice | $0.008/minute |
| Outbound Voice | $0.008/minute |
| Toll-Free Inbound Voice | $0.02/minute |
AI Tools
Analyze speech and sentiment, transcribe audio calls to text, translate them into 100+ available languages, use smart bots to vocalize what you want customers to hear.
AI pricing varies based on characters, minutes, or requests.
| ML Understand | $0.0001/request |
| Text to Speech | $0.001/character |
| Transcription | $0.05/minute |
| Translation | $10.00/100,000 characters |
Messaging
Send and receive text and media messages with customers during omnichannel interactions or for proactive customer care.
Messaging usage rates are priced per message.
| SMS In/Outbound | $0.008/message |
| MMS In/Outbound | $0.02/message |
Workflows
Replace legacy IVR, IVA, and RPA solutions. Greet and route customers; collect, update, and manage data; automate process, and more.
Workflow usage is priced per session.
| 1-50,000 sessions | $0.0018/session |
| 50,001+ messages | $0.001/session |
Storage
Maintain comprehensive data records for as long as you need. Store audio files, interaction data, chat history, and more.
Data storage is priced by volume.
| 0-100GB | Included |
| Each additional 100GB | $10.00/100GB tier |
Data Lookup Services
Identify phone number origination, caller ID, and carrier information with LRN or CNAM lookup services.
Data lookup is priced per request.
| LRN | $0.005/request |
| CNAM | $0.01/request |
Phone Numbers
Pick and choose the perfect phone numbers for your business. Order regional or local numbers for a personalized voice and fax presence and toll-free to support larger areas.
Phone numbers are priced per number purchased.
| Local Phone Number | $1.00/number |
| Fax Number | $1.00/number |
| Toll-Free Number | $2.00/number |
Fax
Fax documents and forms to customers, and receive faxed information from customers via fax-provisioned phone numbers.
Fax usage is priced per page.
| Faxing | $0.10/page |
*Pricing is for the United States. International pricing is available upon request.
