Pricing for the way you work

Licensing is legacy, now only pay for what you use

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FEATURED PRODUCTS

CONTACT CENTER WITH BUILT-IN AI

EDIFY CX

$7 per user/day + usage

UNIFIED COMMUNICATIONS WITH VIDEO COLLABORATION

EDIFY EX

$300 per user/year + usage

NO-CODE DESIGNER FOR AI-POWERED SELF-SERVICE

WORKFLOWS

Usage-based per session

CONFERENCE ROOM VIDEO COLLABORATION

SYNC℠ for Rooms

$480 per room/year

USAGE PRICING

Voice

Make and receive local and/or toll-free calls at anytime from anywhere on our numbers or yours.

Voice usage is priced per minute.

BYOC Trunking In/Out$0.005/minute
Inbound Voice$0.008/minute
Outbound Voice$0.008/minute
Toll-Free Inbound Voice$0.02/minute

AI Tools

Analyze speech and sentiment, transcribe audio calls to text, translate them into 100+ available languages, use smart bots to vocalize what you want customers to hear.

AI pricing varies based on characters, minutes, or requests.

ML Understand$0.0001/request
Text to Speech$0.001/character
Transcription$0.05/minute
Translation$10.00/100,000 characters

Messaging

Send and receive text and media messages with customers during omnichannel interactions or for proactive customer care.

Messaging usage rates are priced per message.

SMS In/Outbound$0.008/message
MMS In/Outbound$0.02/message

Workflows

Replace legacy IVR, IVA, and RPA solutions. Greet and route customers; collect, update, and manage data; automate process, and more.

Workflow usage is priced per session.

1-50,000 sessions$0.0018/session
50,001+ messages$0.001/session

Storage

Maintain comprehensive data records for as long as you need. Store audio files, interaction data, chat history, and more.

Data storage is priced by volume.

0-100GBIncluded
Each additional 100GB$10.00/100GB tier

Data Lookup Services

Identify phone number origination, caller ID, and carrier information with LRN or CNAM lookup services.

Data lookup is priced per request.

LRN$0.005/request
CNAM$0.01/request

Phone Numbers

Pick and choose the perfect phone numbers for your business. Order regional or local numbers for a personalized voice and fax presence and toll-free to support larger areas.

Phone numbers are priced per number purchased.

Local Phone Number$1.00/number
Fax Number$1.00/number
Toll-Free Number$2.00/number

Fax

Fax documents and forms to customers, and receive faxed information from customers via fax-provisioned phone numbers.

Fax usage is priced per page.

Faxing$0.10/page

*Pricing is for the United States. International pricing is available upon request.

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